Soft Skills • 2 Days • HRD Corp Claimable

Emotional Intelligence Training Malaysia: EQ in Communication

Emotional intelligence applied to difficult workplace conversations

EQ in Communication is a two-day soft skills programme teaching participants to recognise their own emotional response, read others accurately, and hold difficult workplace conversations without escalation. Redefine Learning Asia delivers it using the PLACE method, DISC profiling, and assertive communication practice, with participants rehearsing conversations drawn from their own workplace rather than generic case studies.

Duration

2 Days

Group Size

15 to 30 participants

Format

On-site / Virtual

HRD Corp

Claimable

When This Programme Is the Right One

The symptom: Messages get misread, small disagreements escalate, and people avoid the conversation that would fix it.

Start from the symptom your team is showing rather than the programme name — buying in the wrong order usually convinces leadership that training does not work. Compare every programme side by side in our symptom-to-programme comparison table.

Learning Outcomes

Participants can name their own default response under pressure and recognise it in the moment.
Participants read colleague communication styles using DISC and adapt delivery accordingly.
Difficult conversations are rehearsed and coached, so the first real attempt is not the first attempt.
Participants leave with a script for one specific conversation they have been avoiding.

Programme Agenda

Time	Module	What Happens
Day 1, 9.00am – 10.30am	Self-awareness	Emotional triggers, default responses under stress, and the gap between intent and impact.
Day 1, 10.45am – 1.00pm	DISC profiling	Participants profile themselves, then map their actual team, identifying where style clashes are causing friction.
Day 1, 2.00pm – 5.00pm	The PLACE method	A structured approach to charged conversations, practised in coached pairs with facilitator feedback.
Day 2, 9.00am – 11.00am	Assertive communication	Distinguishing assertive from aggressive and from passive, with rehearsal on real scenarios participants bring.
Day 2, 11.15am – 1.00pm	Difficult conversation lab	Each participant runs one real conversation they have been avoiding, coached live.
Day 2, 2.00pm – 4.30pm	Conflict de-escalation and close	Handling escalation, repairing after a bad exchange, and a written personal commitment.

Activities

Trigger mapping

Structured self-audit identifying the specific situations that produce a participant’s worst communication.

DISC team map

The actual team plotted on the DISC grid, making existing friction visible as a style mismatch rather than a personality fault.

Coached conversation pairs

Live rehearsal with facilitator interruption and correction — the core of the programme.

Escalation ladder

A graded exercise showing how a routine exchange becomes a conflict, and where it could have been stopped.

Delivery, Pricing & HRD Corp

Formats: On-site, virtual, or hybrid. English, Bahasa Malaysia, or Mandarin.
Group size: 15 to 30 participants
Indicative investment: Quoted per group; two-day facilitated programmes typically run RM12,000–RM24,000 per group. Full breakdowns in the 2026 cost guide, or model your claim with the HRD Corp claim calculator.
HRD Corp claimable: Yes. This programme is structured as HRD Corp claimable training under SBL-Khas — certified trainer, documented learning outcomes, minimum contact hours, attendance records, and a completion report formatted for your claim. The grant must be approved at least 14 calendar days before the training date under Employer’s Circular No. 2/2026, so book three to four weeks ahead. See the full claim walkthrough in our HRD Corp claimable training guide.

EQ in Communication FAQs

Because the coached conversation lab requires facilitator attention on every participant. Above 30 the rehearsal becomes observation, and rehearsal is where the behaviour change happens. Larger groups are split into parallel cohorts rather than crowded into one room.

Yes. Profiling is administered before the programme so day one starts with results in hand rather than spending the morning on assessment.

With ground rules agreed at the start and the sponsor briefed not to attend the conversation lab, yes — reliably. Where a team has an active unresolved conflict, we recommend a separate facilitated session first rather than surfacing it cold in a training room.

Against the four Kirkpatrick levels. Behaviour change is measured 4 to 8 weeks after delivery through manager observation against indicators agreed with the sponsor before the programme runs.

On-site, virtual, or hybrid. English, Bahasa Malaysia, or Mandarin. Redefine Learning Asia delivers nationwide, including Kuala Lumpur, Selangor, Penang and Johor.

Request a proposal for EQ in Communication

Tell us your team size and the problem you need this to fix. You will get a customised proposal with pricing, agenda, and the HRD Corp claim pathway.

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