Creative Problem Solving & Decision Making Training Malaysia
From reactive firefighting to systematic root-cause analysis
Creative Problem Solving & Strategic Decision Making is a two-day masterclass that equips cross-functional teams with structured methodologies to diagnose complex operational issues, generate solutions, and execute high-impact decisions. Redefine Learning Asia runs the labs on the client's own live operational challenges, moving through a named toolkit — 5-Whys, Ishikawa diagrams, SCAMPER, decision matrices, MCDA, and FMEA-style risk profiling — so teams leave with a solved problem, not just a method.
When This Programme Is the Right One
The symptom: The same operational problems keep coming back because the team fixes symptoms, never causes.
Start from the symptom your team is showing rather than the programme name — buying in the wrong order usually convinces leadership that training does not work. Compare every programme side by side in our symptom-to-programme comparison table.
Learning Outcomes
- Participants distinguish symptoms from root causes using structured diagnostic frameworks instead of jumping to the first plausible fix.
- Teams generate genuinely new options using divergent ideation — brainstorming, SCAMPER, and mind mapping — before converging on a decision.
- Alternative solutions are scored on an impact-versus-feasibility matrix and Multi-Criteria Decision Analysis rather than argued on opinion.
- Each group leaves with an execution roadmap for a real business problem, including risk mitigation and a change-communication plan.
Programme Agenda
| Time | Module | What Happens |
|---|---|---|
| Day 1, 9.00am – 10.30am | Problem definition and framing | Firefighting versus systematic problem solving; S.M.A.R.T. problem framing; separating symptoms from underlying issues on real operational challenges. |
| Day 1, 10.45am – 1.00pm | Root cause analysis toolkit | 5-Whys depth analysis and Ishikawa (Fishbone) diagramming, applied hands-on to the organisation's own operational bottlenecks. |
| Day 1, 2.00pm – 3.45pm | Creative ideation and solution generation | Divergent versus convergent thinking; brainstorming, SCAMPER, and mind mapping in a solution-generation hackathon. |
| Day 1, 4.00pm – 5.00pm | Decision analysis frameworks | Impact-versus-feasibility prioritisation and Multi-Criteria Decision Analysis; Day 1 wrap-up. |
| Day 2, 9.00am – 10.30am | Risk profiling and contingency planning | Identifying implementation risks and failure modes; pre-emptive actions and contingency protocols for the selected solutions. |
| Day 2, 10.45am – 12.30pm | Action planning and resource allocation | SMART implementation roadmaps, stakeholder alignment, and change-communication strategy for the chosen solution. |
| Day 2, 2.00pm – 3.45pm | Collaborative group pitch | Groups present their solved business scenario to peers for evaluation, feedback, and refinement. |
| Day 2, 4.00pm – 5.00pm | Sustaining the culture and close | Kaizen continuous-improvement practices in daily workflows; personal action commitments; evaluation and close. |
Activities
Live-problem labs
Every lab works on the organisation's actual operational challenges — participants solve their own backlog while learning the method.
Root-cause mapping
Teams build Fishbone diagrams and 5-Why trees for a real bottleneck and defend the identified cause to the room.
Solution hackathon
Timed divergent ideation with SCAMPER prompts, followed by convergent scoring on a decision matrix.
Execution pitch
The Day 2 capstone: each group pitches a full execution roadmap with risks and mitigations, scored by peers and trainer.
Delivery, Pricing & HRD Corp
- Formats
- In-house interactive masterclass delivered at your premises, built around your live operational challenges. English, Bahasa Malaysia, or Mandarin.
- Group size
- Around 15 participants per cohort
- Indicative investment
- Quoted per group; typically structured as two facilitated days under a single HRD Corp grant application. Full breakdowns in the 2026 cost guide, or model your claim with the HRD Corp claim calculator.
- HRD Corp claimable
- Yes. This programme is structured as HRD Corp claimable training under SBL-Khas — certified trainer, documented learning outcomes, minimum contact hours, attendance records, and a completion report formatted for your claim. The grant must be approved at least 14 calendar days before the training date under Employer’s Circular No. 2/2026, so book three to four weeks ahead. See the full claim walkthrough in our HRD Corp claimable training guide.
Creative Problem Solving & Strategic Decision Making FAQs
Request a proposal for Creative Problem Solving & Strategic Decision Making
Tell us your team size and the problem you need this to fix. You will get a customised proposal with pricing, agenda, and the HRD Corp claim pathway.
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